Privacy Policy

1. Introduction

This Privacy Policy describes how we handle information in connection with our on-site mobile forklift repair and related services (collectively, the "Services") and our website city2cityindustrialrepair.com and any related pages (collectively, the "Site").

We are committed to respecting your privacy and complying with applicable data protection laws. This policy is intended to provide you with clear, concise information about:

• What information we collect
• How we use and share that information
• Your choices and rights regarding your information
• How we protect your information

This policy applies to information we collect directly from you, as well as information collected automatically when you visit or use the Site or Services.

2. Information We Collect

We may collect information that identifies you or that relates to you as an identifiable person ("Personal Information") as well as other information that does not, on its own, identify you.

2.1 Information you provide to us

We collect information you voluntarily provide when you:

• Request a quote or schedule service
• Call, email, or otherwise contact us
• Fill out forms on our Site

This may include:

• Name, company name, and job title
• Contact details such as phone number, email address, and service address
• Details about your forklifts or industrial equipment
• Service history, preferences, and communications with us

2.2 Information collected automatically

When you access or use the Site, we may automatically collect technical information, including:

• IP address and general location
• Browser type, device type, and operating system
• Pages visited, referring/exit pages, and timestamps
• Usage patterns and interactions with the Site

We may use cookies or similar technologies to help collect this information and improve the Site. You can usually adjust your browser settings to disable cookies, but some features of the Site may not function properly if you do so.

3. How We Use Your Information

We use the information we collect for business and operational purposes, including:

• Providing, scheduling, and performing on-site repair and maintenance services
• Responding to your inquiries, requests, or customer service needs
• Managing our relationship with you, including billing and account administration
• Improving the Site, Services, and overall customer experience
• Communicating updates, confirmations, and important notices
• Complying with applicable laws, regulations, and legal obligations

We process Personal Information only as permitted by applicable law and for legitimate business purposes.

4. How We Share Information

We do not sell your Personal Information. We may share information in limited circumstances, including:

• Service providers: With trusted third parties that perform services on our behalf, such as hosting, analytics, communications, or billing, subject to appropriate confidentiality and security obligations.
• Legal and safety: When required by law, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, safety, or property, or that of others.
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets, subject to any applicable legal requirements.

5. Data Security and Retention

We use reasonable technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. You use the Site and Services at your own risk.

We retain Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or legal compliance).

6. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your Personal Information, such as:

• Accessing or requesting a copy of the Personal Information we hold about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of your Personal Information, subject to legal obligations
• Objecting to or restricting our processing of your Personal Information

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below. We may need to verify your identity before acting on your request.

7. Third-Party Sites and Services

The Site may contain links to third-party websites or services that are not controlled or operated by us. This Privacy Policy does not apply to those third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

The Site and Services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13, we will take reasonable steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last updated" date below and may provide additional notice as required by law.

Last updated: March 12, 2026

10. Contact Information

If you have any questions about this Privacy Policy, or if you would like to exercise your privacy rights, you may contact us using the following details: